Common purchase queries answered
Orders and Shipping
The orders will usually be delivered within 14 Days after purchase. Delays due to shipping providers are exceptions which is beyond our control.
Please contact us before 6 AM Eastern time of the next day of the order date. For example, if an order is placed on June 10th, you’ll have to contact us before 6 AM June 11th to update the address for you.
A tracking number will be emailed to you once order is handled by our shipping partners. You can tracking on carriers website with provided tracking number.
No, we don’t keep any of your financial information, only trusted payment processing company will have your information.
No, we don’t charge sales tax. For EU customers, VAT are charged by custom of your country and it will be required by our shipping partner to charge it from you at the checkout.
If you are able to find your country at the country drop down list at the checkout, we are able to ship to your country!
Most of the time yes! If some items in your order is out of stock temporarily, we might send out a separate package for the delayed item.
If you need to swap an item
Returns and Exchanges
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please contact us immediately with an image of the wrong item you have received. Once confirmed, we will either ship correct item to you or issue refund.
Please contact us immediately with an image of the damaged item you have received. Once confirmed, we will either ship another one to you or issue refund.
Email us at: syleoraskincare@gmail.com
Please contact us before 6 AM Eastern time of the next day of the order date. For example, if an order is placed on June 10th, you’ll have to contact us before 6 AM June 11th to update the address for you.
Please contact us before 6 AM Eastern time of the next day of the order date. For example, if an order is placed on June 10th, you’ll have to contact us before 6 AM June 11th to update the address for you.
We are working on it, will be able to back order soon.